Frequently Asked Questions
Everything you need to know about our luxury pet-inspired fashion and accessories.
How do I determine the correct size for my pet?
We provide a detailed size guide on every product page. Please measure your pet's neck and chest circumference carefully, allowing for two fingers of space for a comfortable fit.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the domestic region takes 3-5 business days, while international shipping can take 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain accessories may be final sale.
Are Ferguson's Treatos products machine washable?
Most of our fabric items are machine washable on a gentle cycle with cold water. However, we recommend hand washing items with delicate hardware or leather accents to maintain their quality.
Do you offer international shipping?
Yes, we ship our fashion collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.